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Cookie Policy

Last Updated: May 10, 2026

سياسة ملفات تعريف الارتباط - آخر تحديث: 10 مايو 2026

1. Introduction

This Cookie Policy explains how Walima ("Company," "we," "us," or "our") uses cookies and similar tracking technologies when you visit our website and mobile applications (collectively, the "Platform"). This policy should be read alongside our Privacy Policy, which provides more information about how we handle your personal data.

توضح هذه السياسة كيفية استخدام متروسبيدي لملفات تعريف الارتباط وتقنيات التتبع المماثلة عند زيارتك لمنصتنا.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners useful information about how their sites are being used.

Cookies can be "persistent" or "session" cookies:

  • Persistent Cookies: These remain on your device for a set period or until you delete them manually. They help recognize you as a returning visitor.
  • Session Cookies: These are temporary and are deleted when you close your browser. They are used to maintain your session while you navigate the site.

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the operation of our Platform. They enable core functionalities such as security, account authentication, and session management. You cannot opt out of these cookies as the Platform would not function properly without them.

Cookie NamePurposeDuration
session_idMaintains user sessionSession
auth_tokenUser authentication30 days
csrf_tokenSecurity protectionSession
cookie_consentStores your cookie preferences1 year

3.2 Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences, language settings, and region. If you disable these cookies, some features may not function properly.

Cookie NamePurposeDuration
languageStores language preference (EN/AR)1 year
regionStores selected city/region1 year
recent_ordersQuick access to recent orders30 days
favorite_restaurantsStores favorite restaurants1 year

3.3 Analytics Cookies

These cookies help us understand how visitors interact with our Platform by collecting and reporting information anonymously. This helps us improve our services and user experience.

Cookie NamePurposeDuration
_gaGoogle Analytics - distinguishes users2 years
_gidGoogle Analytics - distinguishes users24 hours
_gatGoogle Analytics - throttle request rate1 minute
ms_analyticsInternal platform analytics1 year

3.4 Marketing Cookies

These cookies are used to track visitors across websites and display advertisements that are relevant and engaging for individual users. We only use these cookies with your explicit consent.

Cookie NamePurposeDuration
_fbpFacebook Pixel - ad targeting90 days
_gcl_auGoogle Ads conversion tracking90 days
snapchat_capiSnapchat ad attribution1 year

4. Similar Technologies

In addition to cookies, we may use other similar technologies:

  • Web Beacons (Pixel Tags): Small transparent images embedded in web pages or emails to track user behavior and measure campaign effectiveness.
  • Local Storage: Similar to cookies but allows for larger amounts of data to be stored locally in your browser.
  • Session Storage: Temporary storage that is cleared when the browser session ends.
  • Device Fingerprinting: Collecting information about your device configuration for security and fraud prevention purposes.
  • SDKs in Mobile Apps: Software development kits in our mobile application that may collect device and usage information.

5. Managing Your Cookie Preferences

5.1 Cookie Consent Banner

When you first visit our Platform, you will see a cookie consent banner that allows you to accept or customize your cookie preferences. You can change these preferences at any time by clicking the "Cookie Settings" link in our website footer.

5.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

  • View cookies stored on your device
  • Delete all or specific cookies
  • Block all cookies or third-party cookies
  • Set preferences for specific websites

Here are links to cookie settings for common browsers:

5.3 Opt-Out Tools

You can also opt out of interest-based advertising by visiting the following industry opt-out pages:

6. Impact of Disabling Cookies

If you choose to disable or block cookies, please be aware that:

  • Some features of our Platform may not function correctly
  • You may need to log in each time you visit
  • Your preferences and settings will not be saved
  • The Platform may be slower and less responsive
  • You may see more generic, less relevant advertisements

Note that strictly necessary cookies cannot be disabled as they are essential for the Platform to function.

7. Third-Party Cookies

Some cookies on our Platform are set by third parties. We work with the following third-party services that may place cookies:

  • Google Analytics: For website analytics and performance measurement
  • Google Maps: For location services and delivery tracking
  • Payment Providers: For secure payment processing (fraud prevention)
  • Social Media Platforms: For social sharing features and advertising
  • Customer Support Tools: For live chat and support services

These third parties have their own privacy and cookie policies. We encourage you to review their policies for more information about their practices.

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. When we make changes:

  • We will update the "Last Updated" date at the top of this policy
  • For material changes, we will provide notice through our Platform or by email
  • We may ask you to re-confirm your cookie preferences after significant updates

9. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

  • Email: privacy@getwalima.com
  • Phone: +966 11 XXX XXXX
  • Address: King Fahd Road, Riyadh, Kingdom of Saudi Arabia

للاستفسارات حول سياسة ملفات تعريف الارتباط، يرجى التواصل معنا على البريد الإلكتروني: privacy@getwalima.com